Support

Getting an account

You cannot sign yourself up. Accounts are created by your restaurant's manager or administrator, who sets your role and which locations you can see. Once they add you, you receive an email with a link to choose your password.

If you never received that email, check your spam folder first, then ask your manager to send it again.

Signing in

• Your own phone: sign in with your work email and password.
• A shared iPad in the store: the device stays on a store screen and you enter your personal PIN. That screen only works on the restaurant's own network.

Forgot your password? There is no self-serve reset — this is deliberate, because accounts belong to the restaurant rather than to an individual. Ask your manager or administrator to send you a new password link.

Notifications

Sidewerk can send you a notification when something needs your attention — a checklist coming due, a log that was never finished, a task assigned to you. You choose whether to allow them the first time you are asked, and you can change your mind at any time: in the app, under iOS Settings → Notifications → Sidewerk; in a browser, under that browser's settings for sidewerk.ai.

Turning notifications off never blocks you from using the app.

If the signal drops

Kitchens have dead spots. If the connection goes while you are part way through a checklist, the answers you have already entered are held on the device and sent automatically as soon as you are back on a network — you do not need to re-type them, and you should not enter them twice.

You do need a connection to open the app and load a checklist in the first place. Being able to work start-to-finish with no signal at all is something we are building; it is not in this version.

Photos and the camera

Some checklist items ask for a photo as proof of work — a finished dish, a delivery, a temperature reading. The camera or photo library only opens when you tap to add a photo, and the photo is attached to that task and visible to your management team. You can decline camera access and still use everything else.

Closing your account

Because your account is issued and owned by your employer, it is closed by them — ask your manager or administrator to remove you, which revokes your access immediately.

You can also email us at support@sidewerk.aiand we will pass the request to your restaurant's administrator and confirm once it is done. Work you recorded — completed checklists, logs, training records — belongs to the restaurant and is kept as part of its operating records.

Still stuck

Email support@sidewerk.ai. Tell us your restaurant, what you were trying to do, and what happened instead. We answer within one business day.